FAQs

Question 1 :

What is HeyShare? 

Answer :

HeyShare is a platform that combines; Exploring topics of interest, Shopping from favorite suppliers, and Getting Rewarded when sharing* or shopping through friends' posts, in one seamless experience.

Check interesting topics, reviews, posts from your friends and shop from favorite suppliers through them.

Or

Create a post - the same way you would do at any social platform - then after you finish, add the relevant HeyTAG(s) to your post and Get Rewarded along with friends, when you Share* or Shop through each other's Posts.

 

Question 2 :

What is "HeyTAG" ?

Answer :

Derived from the word "Tag" , "HeyTAG" is an interactive mini display, showing product/service information like; product name, brief description, supplier name, price, no. of rewards points "HPs"...etc .

You can add a relevant HeyTAG to your post topic or add multiple HeyTAGs (to create a package) and get rewarded when friends & other users share or shop through HeyTAGs in your Posts.

 

Question 3 :

What is "HPs" or "HeyPoints" ?

Answer :

HeyPoints or HPs are reward points displayed on Each HeyTAG, they show how much points you receive when you or someone else purchases the product /service featured on the HeyTAG.

HPs can be redeemed into cash at available payment suppliers - currently Payoneer or Paypal - through HPs Manager tab in Main Menu.

 

Question 4 :

How many HPs is equivalent to $1 ?

Answer :

1000 HPs can be redeemed against $1

 

Question 5 :

What is the minimum HPs i can redeem?

Answer :

The minimum amount of HPs that can be redeemed is 10,000 HPs (i.e. Available HPs, for more on this check question no.

 

Question 6 :

How can I & my friends, collect HPs (reward points) on HeyShare?

Answer:

To make the answer as simple as possible, check the below scenarios :

Scenario I :
Your Friend - or any user - created a post, added HeyTAG(s) to it, then You shop through his/her post. How does HeyPoints rewarding go?
- Your Friend Get rewarded HPs, on purchases made through HeyTAGs in posts he/she created**.
- You (Shopper) Get Rewarded HPs, on purchases you make through HeyTAGs.

Scenario II :
You created a post, added HeyTAG(s) to it, then someone shops through your post. How does HeyPoints rewarding go?
- You Get rewarded HPs, on purchases made through HeyTAGs in posts you created**.
- Shoppers Get Rewarded HPs, on purchases they make through HeyTAGs.

Scenario III :
You created a post & added HeyTAG(s) to it, a friend - or any user - Shares your post, then someone shops through the post shared by your friend (created by you). How does HeyPoints rewarding go?
- You Get rewarded HPs, on purchases made through HeyTAGs in posts you created**.
- Your Friends Get Rewarded HPs, on purchases made through HeyTAGs in posts they Shared***.
- Shoppers Get Rewarded HPs, on purchases they make through HeyTAGs.

Scenario IV :
Your friend - or any user - created a post & added HeyTAG(s) to it, You Shared his/her post, then someone shops through the post shared by You (created by your friend). How does HeyPoints rewarding go?
- Your Friends Get rewarded HPs, on purchases made through HeyTAGs in posts they created**.
- You Get Rewarded HPs, on purchases made through HeyTAGs in posts You Shared***.
- Shoppers Get Rewarded HPs, on purchases they make through HeyTAGs.

** HPs can be earned from posts CREATED by You, on purchases made through HeyTAG(s) up to any level deep of sharing. (for more explanation on this, check Question 7 )

*** HPs can be earned from posts SHARED by You, on purchases made through HeyTAG(s) up to 2nd level deep of sharing . (for more explanation on this, check Question 7 )

 

Question 7 :

Can i earn Hey Points on in-direct purchases ? and How deep can i still earn Hey Points? and Who is eligible to Earn HPs on a purchase?

Answer :

To make the answer as simple as possible, check the below scenarios :

Scenario I :

(Eve) created post & added HeyTAGs worth 7000 HPs
(Frank) shared Eve's post (0 level of sharing from Frank)
(Gary) shared Frank's --- (1st level of sharing from Frank)
(Hank) shared Gary's --- (2nd level of sharing from Frank)
(Ivan) shopper purchased through Hank

here is how we do it, once a purchase is done through a HeyTAG, we track the HeyTAG purchase from Bottom to Top (starting from shopper) ... as follows

(Eve) created post & added HeyTAGs = (Eve) gets rewarded 7000 HPs on (Ivan)'s purchase
(Frank) shared E's post (0 level of sharing from Frank) = (Frank) gets rewarded 7000 HPs on (Ivan)'s purchase
(Gary) shared F's (1st level of sharing from Frank) = (Gary) gets rewarded 7000 HPs on (Ivan)'s purchase
(Hank) shared G's (2nd level of sharing from Frank) = (Hank) gets rewarded 7000 HPs on (Ivan)'s purchase
(Ivan) shopper purchased through H = (I) gets rewarded 7000 HPs on own purchase

Scenario II :

(John) created post & added HeyTAG worth 5000 HPs
(Karen) shared John's post
(Liam) shared Karen's 
(Mandy) shared Liam's
(Noah) shared Mandy's (0 level of sharing from Noah)
(Oneil) shared Noah's (1st level of sharing from Noah)
(Peter) shared Oneil's (2nd level of sharing from Noah)
(Quest) shopper purchased through Peter

Here is how we do it again, once a purchase is done through a HeyTAG, we track the HeyTAG purchase from Bottom to Top (starting from shopper) ... as follows

(John) created post & added HeyTAG = (John) gets rewarded 5000 HPs
(Karen) shared John's post = (Karen) not eligible to earn HPs on (Q)'s purchase
(Liam) shared Karen's = (Liam) not eligible to earn HPs on (Quest)'s purchase
(Mandy) shared Liam's = (Mandy) not eligible to earn HPs on (Quest)'s purchase
(Noah) shared Mandy's (0 level of sharing from Noah) = (Noah) gets rewarded 5000 HPs on (Quest)'s purchase
(Oneil) shared N's (1st level of sharing from Noah) = (Oneil) gets rewarded 5000 HPs on (Quest)'s purchase
(Peter) shared Oneil's (2nd level of sharing from Noah) = (Peter) gets rewarded 5000 HPs on (Quest)'s purchase
(Quest) shopper purchased through Peter = (Quest) gets rewarded 5000 HPs on own purchase

NOTE: in Scenario 2, (Karen),(Liam) & (Mandy) didnt earn HPs for the purchase done by (Quest)
YET PLEASE NOTE THAT, what this scenario is not showing that (Karen),(Liam) & (Mandy) are maybe earning HPs on 1000 other purchases done through (Mandy) i.e. up to (Karen')s 2nd level deep of sharing.

 

Question 8 :

Do all eligible for HPs earn the same amount of HPs on a single purchase?

Answer:

Yes, each of the eligible for HPs earn the same amount of HPs on a single purchase (as displayed on HeyTAG)

 

Question 9 :

What is the maximum no. of users that can earn HPs on a single purchase?

Answer:

Five is the maximum no. of users that can earn HPs on a single purchase.
(check Question 7, for more details on which five are eligible to earn HPs.)

 

Question 10 :

What if the no. of users that can receive HPs on a single sale, is less than 5?

Answer :

The below show scenarios for less than 5 users (ALL BELOW SCENARIOS ARE ELIGIBLE FOR EARNING HPs)

Scenario I :
(Ryan) created post & added HeyTAG
(Sam) shared Ryan's post (0 level of sharing from Sam)
(Tom) shared Sam's (1st level of sharing from Sam)
(Uma) shopper purchased through Tom

Scenario II :
(Victor) created post & added HeyTAG
(Warren) shared Victor's post (0 level of sharing from Warren)
(Xander) shopper purchased through Warren

Scenario III :
(Yolanda) created post & added HeyTAG
(Zack) shopper purchased through Yolanda

 

Question 11 :

What if a HeyTAG is not added to any post, and shopper purchase through it?

Answer :

Then the shopper will be the only one receiving HPs on thIs purchase.

 

Question 12 :

Can i create a post, add HeyTAGs to it, then share it, then purchase through my post, and earn HPs multiple times, as post creator, sharer & shopper?

Answer :

None of the above mentioned (or similar scenarios), will result in you earning HPs multiple times on one a purchase.

 

Question 13 :

Where can i check and redeem my Hey Points?

Answer:

Go to main menu, and click on HPs manager

 

Question 14 :

In HPs manager, what is Pending HPs?

Answer :

Pending HPs, are Hey Points which the supplier(s) noted to us that the purchase is done by shopper, Yet, can be refunded, cancelled or changed by shopper for certain period of time (as per supplier's terms & conditions for the relevant purchased product).

So until this time passes, these HPs will be Pending and may be Deducted (in case shopper refunds) , Decreased (in case shopper change product to a product that rewards less HPs) , or Increased (in case shopper change product to a product that rewards more HPs)

 

Question 15 :

In HPs manager, what is Confirmed HPs?

Answer:

Confirmed HPs, are Hey Points which the supplier(s) confirmed that shopper(s) didn't refund, change or return their purchases, Thus we are eligible for commissions on relevant purchases ,

Yet, the supplier(s) still didn't send to HeyShare the commissions for these "confirmed" purchases. thus its NOT AVAILABLE - yet - for redemption through one or all of the available redemption methods.

 

Question 16 :

In HPs manager, what is Earned HPs?

Answer:

Earned HPs, are Hey Points which HeyShare Received its equivalent commissions from the supplier(s) and submitted it to your account. Earned HPs represents final value of what you have accumulated successfully in your account & actually earned from HeyTAGs you add to your posts, shared or purchased.

 

Question 17 :

In HPs manager, what is Available HPs?

Answer:

Available HPs represents an up to date counter of current HPs AVAILABLE for redemption through one or all of the available redemption methods. Available HPs increases when more Earned HPs are reflected in your account, and decreases when HPs are redeemed.

 

Question 18 :

In HPs manager, what is Redeemed HPs?

Answer :

Redeemed HPs, are HPs which you have already redeemed through one of the available Payment Services Suppliers.

 

Question 19 :

A sale have just been generated through my post, but i can’t find it, how many days does it take for HPs to reflect in my account’s HPs manager?

Answer :

It takes 7-14 days for accumulated HPs to reflect in your HPs manager, and they will be shown under Pending HPs.

 

Question 20 :

How much time does it take for Pending HPs to be updated to Confirmed HPs ? 

Answer :

It takes 30 days (or more) depending on each supplier and depending on the product/service purchased.

Example: a shopper booked a hotel room after 6 months from today, so until the shopper goes to the hotel and consume the booking, it will be shown in pending HPs.

 

Question 21 :

How much time does it take for Confirmed HPs to be updated to Available HPs ? 

Answer :

It takes 30 days (or more) depending on each supplier.

 

Question 22 :

The amount i received in my account at Payment Services Supplier(s) is less than than the amount that was displayed in my HPs manager?

Answer:

The amount you receive maybe less than amount you redeemed , due to charges from Payment Services Supplier(s), We will transfer the amount we owe you exactly from our side, but HeyShare is not responsible for any deducted amounts or charges or service fees by Payment Services Supplier(s).

 

Question 23 :

What if user purchased product through a HeyTAG added to my post, then refund from supplier, do i still get HPs?

Answer:

You only earn HPs on confirmed purchases,where a shopper doesn't refund or cancel his/her purchase. 
If supplier updates us - at any time - of a refund case, we will deduct relevant HPs from your account

for more information on this, refer back to Questions 14, 15, 16

 

Question 24 :

Why do some HeyTAGs show 0 HPs?

Answer:

Each supplier has different commission structure for their Qualified products/services (i.e. commissionable products/services ), and each supplier decide that some products/services they are selling are non-qualified (i.e. non-commissionable products/services ), thus the HeyTAG will display these non-commissionable items at 0 HPs.

NOTE: there may be very few HeyTAGs that show 0 HPs due to delay from HeyShare to update these HeyTAGs, Yet, since we are continuously updating HPs , you may just need to re-visit those HeyTAGs later and you will find their HPs has been updated.

 

Question 25 :

What if a user clicked on a HeyTAG added to my post, and gets directed to supplier website but doesn't purchase any product, do i still get HPs?

Answer:

No, You only get HPs on qualified & finalized purchases.

 

Question 26 :

What if a user clicked on a HeyTAG added to my post, and gets directed to supplier website but buys different products than the ones listed in my HeyTAGs , do i still get HPs ? and is it same no. of HPs listed on my HeyTAG?

Answer:

As long as the shopper purchases a Qualified product, you are going to earn HPs, however, since the shopper is going to buy a different product, therefore the HPs will not be the same as listed in your HeyTAG.

 

Question 27 :

Is there any cookies that would track if shopper click on a HeyTAG added to my post, and gets directed to supplier website, but makes the actual product purchase after two days?

Answer:

Actually there is, but there is multiple factors that made us exclude mentioning them
first, each supplier has different cookies rule
second, after a shopper click on your HeyTAG, he may click on another user's HeyTAG and purchase through it, not through yours.

So BOTTOM LINE, the only purchases that will be eligible for HPs , are the Qualified purchases which the supplier have documented and send us its relevant commissions.

 

Question 28 :

How does HeyShare track purchases done through my HeyTAGs with the supplier(s)?

Answer:

Each of your HeyTAGs is given a special link, so when shopper is directed to supplier website and a qualified purchase is made, the supplier would then update us that "this" special link was used in purchase of products and eligible for commissions. Accordingly HeyShare would trace this special link back to your HeyTAG and update your HPs manager with the eligible HPs.

 

Question 29 :

Why some of my available HPs are not redeemable at one of the payment services, but redeemable at the other?

Answer:

Some of your available HPs will be redeemable at certain payment supplier, due to how HeyShare received those commissions from the suppliers.

 

Question 30 :

How long does it take for the Redeemed HPs to reflect in my Payoneer or Paypal account?

Answer:

It shouldn't take more than 7 working days to reflect in your Payoneer or Paypal account , if you suspect any delay kindly contact us through main menu "contact us" form .

 

Question 31 :

Can i choose to make content i post on HeyShare ,Public or Private?

Answer :

Currently all Content You post on HeyShare is Public, But in later versions of the platform, we plan to provide users with options to choose to post content publicly or privately.

 

Question 32 :

Are my Purchases through HeyShare, Public to Everyone?

Answer:

No, HeyShare doesn't display your purchase history to anyone, except you.

 

Question 33 :

Are Products displayed on the platform sold by HeyShare ?

Answer :

None of the products displayed are sold by HeyShare. We clearly display the supplier/seller name for Each Product under the product description.

 

Question 34 :

Is HeyShare Partner with the suppliers displayed on the platform?

Answer :

No, HeyShare is not a partner with any of the suppliers displayed on the Platform, All products & services displayed are provided from suppliers based on affiliate agreement.

 

Question 35 :

Is there any navigation guide or tutorial on how to use HeyShare?

Answer :

The first time you log in to HeyShare after your Signing up, a tutorial will be displayed on how to navigate and use HeyShare main functions.

You can always re-visit the tutorial from the "main menu" button on the upper right hand corner of the site.

 

Question 36 :

Can i transfer HPs from my account to another user account?

Answer :

No, HPs transfer from one account to another is not available, Yet after you redeem your HPs to your account at Payment Services Supplier, you are free to use there services to transfer to your friends and family.